SHOPPING FOR DHR 1658 & FULFILLMENT OF ORDERS
Please be advised that order payment processing and order fulfillment are facilitated through a 3rd party retailer.
DHR 1658 does not sell, offer to sell or solicit sales of alcohol through dhr1658.com. DHR 1658 markets its bourbon whiskey on its website. DHR 1658’s service enables you to search online for our product available for sale by a licensed alcohol retailer. Through this website, you learn about our craft bourbon, including its price. The offer to purchase our bourbon ultimately is from the Retailer. If you decide to purchase DHR 1658, you make the payment to the Retailer and the Retailer fulfills your order, including the delivery of the purchased bourbon. This arrangement is not meant to facilitate any improper furnishing of inducements by any manufacturer, importer, supplier, wholesaler or distributor of DHR 1658 to any retailer of alcoholic beverages or to facilitate any improper exclusionary practices by any alcohol beverage licensee. This service may be limited or not available at all in some places due to local law or other restrictions.
WHERE WE SHIP TO
We ship to anywhere in:
AZ, CA, CT, FL, IA, KY, MD, MA, MN, NE, NV, NH, NY, ND, OR, PA, VA, WA
We ship only to certain zip codes in:
CO, DE, GA, ID, IL, IN, KS, MO, NJ, NM, NC, OH, OK, RI, TN, TX, WI
NOTE: ALL SHIPMENTS CONTAINING ALCOHOL REQUIRE AN ADULT (21 YEARS OR OLDER) SIGNATURE UPON DELIVERY!
Please plan accordingly by entering a shipping address and date that will allow someone 21 years or older to be available in person to sign for the package, and by keeping a valid form of ID on hand.
Carriers will not leave packages containing alcohol unattended, even if you have a signature on file. If you are not able to be at home to receive your bourbon during normal business hours, we recommend having it shipped to your place of work.
Please note that we cannot deliver to PO Boxes.
DHR 1658 bourbon will not be delivered to a visibly intoxicated person.
SHIPPING TIMEFRAME & TRACKING
It is our goal to fulfill and ship all orders within 1-3 business days after an order is placed. Fulfillment time depends on what time of day the order is placed and what day the order is placed on. Customers will be notified if product out-of-stock issues or other issues like weather may cause delays in shipment.
When your package has been created with a shipping label and has been sent out into the mail stream, you will receive an email notification with tracking information.
Orders are shipped from fulfillment centers in NY and generally take 1-7 days for delivery when shipped ground. Orders to Oklahoma and Texas may take slightly longer, due to the use of local carriers in those states.
If it has been more than three business days and you have not received a tracking email, please contact [email protected] for assistance.
We recommend that customers on the West Coast place orders early in the week to decrease the likelihood that an order sits in a shipping warehouse over the weekend.
SHIPPING CARRIERS
DHR 1658 assumes no liability for bourbon damaged due to poor weather during transport or delayed delivery. Please check weather conditions prior to order and ensure that someone will be available to receive the bourbon upon delivery. The most frequent cause of damaged bourbon is due to multiple delivery attempts. Please monitor your package tracking to ensure on-time delivery.
CUSTOMER SERVICE AND RETURN POLICY
DHR 1658 BOURBON
If you are not satisfied with your bourbon product order, please contact [email protected] to explain the reasons for your dissatisfaction. We do our best to respond to all customer service issues within 24 hours.
We evaluate all customer service issues on an individual basis and we reserve the right to accept or deny any request that we deem to be an exception to the standards outlined above.
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